Inquiry

For inquiries, please contact us by phone or e-mail.

TEL. 090-3850-4496（10:00 – 19:00）／　E-mail sosekian@shachi-bus.co.jp

［Frequently Asked Questions (FAQ)］

［Accommodation Terms and Conditions］

Accommodation Terms and Conditions

These terms and conditions (these “T&Cs”) set forth the terms and conditions for the use of the accommodation services provided by Soseki-an (this “Facility”). All customers who use this Facility shall be deemed to have agreed to these T&Cs and the terms of use of this Facility (the “Terms of Use”)

Article 1 (Applicable Scope)

1. These T&Cs and the Terms of Use shall govern the accommodation agreement and all related agreements for use to be entered into between this Facility and the guests.
2. The Hotel Business Act and other related laws and regulations and generally established practices shall apply to any matters not covered by these T&Cs and the Terms of Use.

Article 2 (Application for Accommodation Agreement)

1. A person applying for accommodation shall provide the following information to this Facility.
   • Name of representative for the guests
   • Name of all guests
   • Days and length of stay
   • Scheduled time of arrival
   • Accommodation charges
   • Other information as required by this Facility
   • Nationality and Passport No. (for foreign nationals)
2. An application for a new accommodation agreement shall be deemed to have been made when the guest requests an extension of the stay during the initial duration of stay.

Article 3 (Formation of Accommodation Agreement)

The accommodation agreement shall be formed upon this Facility’s acceptance of the application made pursuant to Article 2.

Article 4 (Rejection and Termination of Accommodation Agreement)

1. This Facility may reject the execution of, or terminate all or a part of an accommodation agreement, if any of the following applies.
   • The guest or a person applying for accommodation is deemed to be likely to act in violation of any laws or regulations or public policy.
   • The guest or a person applying for accommodation is infected by a specific infectious disease, etc. as provided in Article 4-2, Paragraph 1, Item 2 of the Hotel Business Act.
   • Any violent demand or demand for liability beyond reasonable scope is made in relation to the accommodation.
   • The guest or a person applying for accommodation has repeatedly made requests to the Facility which impose excessive burden in accommodating and which may seriously impede the provision of accommodation-related services to other guests, as specified in Article 5-6 of the Enforcement Regulations of the Hotel Business Act.
   • The guest or a person applying for accommodation has acted in violation of Article 8 of these T&Cs.
   • The guest or a person applying for accommodation is deemed to fall under Article 9, Paragraph 1 of these T&Cs.
   • The accommodation services cannot be provided due to natural disasters, breakdown of facilities or other unavoidable reasons.
   • Guest rooms are not available due to no vacancy or available rooms being fully occupied.
   • Application for accommodation is not made in accordance with these T&Cs.

1. If the accommodation agreement is terminated pursuant to Paragraph 1, this Facility shall not be obligated to refund the accommodation charges already paid.
2. A guest may terminate the accommodation agreement by following the prescribed method; provided, however, that a cancellation fee calculated by applying the percentages below to the accommodation charges based on the timing of termination will be charged.

7 to 3 days prior	30%
2 to 1 day prior	80%
On the day or without notice	100%

Article 5 (Payment of Accommodation Charges)

1. Guests shall pay the accommodation charges separately specified by this Facility in a method and by the due date designated by this Facility.
2. The accommodation charges will not be refunded even if a guest suspends the stay after the stay has begun, unless there are reasons attributable to this Facility.

Article 6 (Check-ins/Check-outs)

1. Check-in time is between 3PM and 6PM.
2. Check-out time is 10AM.
3. A guest may be deemed to have terminated the accommodation agreement if the guest is significantly late to the scheduled check-in time without any prior notice. 

Article 7 (Precautions regarding Kominka)

1. This Facility is an accommodation facility utilizing a kominka (traditional Japanese old wooden house), and the structure, steps, airtightness and insulation differ from those of a modern architecture.
2. Please be aware of the characteristics of the building and use this Facility safely.
3. Due to the nature of this Facility being an accommodation facility utilizing a kominka, insect intrusions and generation of natural noises may be unavoidable even if reasonable measures are taken.  This Facility will not refund accommodation charges due to the occurrence of such events.

Article 8 (Prohibited Matters)

The following acts are prohibited within this Facility.

• Stays by non-registered guests without permission.
• Acts causing annoyance to the facility or neighboring residents (loud noises, vibrations, etc.).
• Damaging, staining or removing without permission the building or any amenities.
• Use of fire (except when specifically permitted by this Facility).
• Acts in violation of laws and regulations.
• Other acts deemed inappropriate by this Facility, such as acts in violation of the Terms of Use.

Article 9 (Elimination of Anti-Social Forces)

1. Guests shall warrant that they do not fall under any of the following items.
   • An organized crime group (bouryokudan), a member of an organized crime group, a company associated with an organized crime group, a corporate racketeer (sokaiya) or any other anti-social forces.
   • A person with social or financial relationship with anti-social forces.

1. This Facility may terminate the accommodation agreement without making any demands if any facts in violation of Paragraph 1 is found.
2. If the accommodation is terminated pursuant to Paragraph 2, accommodation charges will not be refunded, and this Facility may claim compensation for any damages incurred.

Article 10 (Liability of this Facility)

1. This Facility shall be liable for any damages caused to the guests due to reasons attributable to this Facility.
2. This Facility shall not be liable for any damages caused by natural disasters, wars, major diseases or any other force majeure events, damages caused by accidents, theft or injuries due to reasons attributable to the guests, or any other damages caused by reasons not attributable to this Facility.

Article 11 (Liability of Guests)

Guests shall be liable for any damages caused to this Facility due to willful misconduct or negligence of the guests.

Article 12 (Valuables and Parking)

1. Guests shall be solely responsible for safekeeping their cash and valuables, and may not deposit such cash or valuables with this Facility.  This Facility shall not be liable for any loss, etc. of such cash or valuables.
2. This Facility shall not be liable for any accidents or theft which may occur during the guests’ use of the parking lot.

Article 13 (Handling of Personal Information)

1. This Facility will appropriately use all personal information collected in relation to reservations and accommodations within the following scope.
   (1) For provision of accommodation services and necessary communications.
   (2) For preparing and storing guest registers (in accordance with laws and regulations).
   (3) For communications regarding lost items.
   (4) For questionnaires for improving services and providing information (when desired)
2. This Facility will not provide personal information to third parties without the consent of the data subject unless otherwise provided by laws and regulations.
3. This Facility will take appropriate security measures to prevent leakage or loss of or damages to personal information.
4. This Facility will appropriately manage and use in accordance with laws and regulations all personal information collected in relation to accommodations.

Article 14 (Use of Internet Communications)

1. Users themselves shall be solely responsible for any use of internet communications within this Facility.  This Facility shall not be liable for any damages incurred by the users as a result of suspension of services due to failure of systems in use or for any other reasons.
2. Guests shall be liable to compensate for any damages that may be or are incurred by this Facility or a third party due to any acts related to the use of internet communications which this Facility determines to be inappropriate 

Article 15 (Amendment of T&Cs)

These T&Cs and the Terms of Use may be amended as necessary.  The T&Cs and the Terms of Use after amendment together with the effective date of such amendment will be made public by way of posting on our website, and will come into effect as of such effective date. 

Article 16 (Effect of Agreement)

These T&Cs and the Terms of Use shall be effective from April 25, 2026; provided, however, that if these T&Cs and the Terms of Use are amended, the amended T&Cs and the Terms of Use shall be effective from the effective date made public in accordance with Article 15.

Article 17 (Jurisdiction)

The Gifu District Court shall be the agreed court with exclusive jurisdiction in the first instance over any disputes relating to these T&Cs and the Terms of Use.

Terms of Use

Soseki-an (this “Facility”) sets forth the following terms of use so that our guests may safely and pleasantly use this Facility, and we kindly ask four your cooperation. Please note that you may not use this Facility if you do not comply with these Terms of Use.

１．Applicable Scope

(1) These Terms of Use shall apply to all guests who use this Facility (together with all accommodation facilities, premises, etc., this “Facility”); provided, however, that the Accommodation Terms and Conditions shall apply to any matters not covered herein.

２．Regarding Fire Prevention and Security

(1) No smoking is allowed throughout the entire Facility. Please use the designated smoking area outside when smoking.
(2) Do not enter employees-only areas, warehouses and other areas which are not for use by guests.

(3) Use of fire within this Facility is strictly prohibited.

３．Regarding the Handling of Deposited Items, Lost Items, etc.

(1) As a general rule, we will only keep any deposited items for a period of 1 week from the day deposited, and we will dispose of any items when such period has passed.  Lost and found items will be handled in accordance with applicable laws and regulations (such as the Lost Goods Act).

４．Regarding the Use of this Facility

(1) Any person who is not a guest may not enter any areas which are for use by the guests.

(2) Guests may use the facilities and equipment within this Facility from 3PM of the check-in date until 10AM of the check-out date.  Guests may not use such facilities and equipment before check-in and after check-out.

(3) Staff may not be stationed onsite full-time. In such cases, contact information will be posted or otherwise communicated to you, and we will respond to your requests once the staff returns. 

(4) We will not be liable for any damages incurred by the guests due to accidents, unforeseen force majeure events, fires, etc. which may occur during your use of this Facility.

５．Regarding Liability

(1) We will not be responsible for any disputes arising between the guests, and all such disputes must be resolved between the parties.

(2) We will not accept deposits of any cash or valuables, and you will be solely responsible for the safekeeping of cash and valuables.  We will not be responsible in the event such cash or valuables are lost, stolen or damaged.

(3) This Facility will not be responsible for any accidents or theft which may occur during the guests’ use of the parking lot.

６．Other Prohibited Matters

(1) Gambling or any acts which may disrupt public order within this Facility.
(2) Acts causing annoyance to other guests or neighbors within this Facility such as loud voices, loud singing and other noisy acts.
(3) Being deemed likely to cause annoyance to other guests due to being extremely filthy physically or extremely filthy clothing.
(4) Using the guest rooms for purposes other than stay or eating and drinking without permission from this Facility.
(5) Bringing in items to this Facility which causes annoyance to other guests.
(6) Acts changing the present condition of the equipment and items within this Facility such as damaging, attaching foreign objects or relocating without the permission of this Facility, or removing such equipment and items from this Facility.
(7) Advertising, distributing marketing materials, posting, selling goods, soliciting, sales activities, etc. or distributing flyers, petitioning, etc. within this Facility without permission.
(8) Taking photographs, etc. of this Facility without the permission of this Facility.
(9) Photocopying or taking photographs, etc. of published materials within this Facility without permission.
(10) Using photographs, etc. taken within this Facility for business purposes without permission.
(11) Other acts which this Facility deems inappropriate.

［About This Website］

Terms of Use

This website is operated and managed by Shachi Bus Co., Ltd. (“the Company”). By using this website, you agree to the following terms and conditions.

Please note that the Company reserves the right to change, modify, suspend, or discontinue any information contained on this website without prior notice.

1. Disclaimer

While the Company takes every possible precaution to ensure the accuracy of the information provided on this website, it does not guarantee the completeness, accuracy, safety, reliability, or usefulness of any information contained herein. The Company shall not be liable for any damages arising from the content or functionality of this website under any circumstances.

If the use of this website results in the need to repair or restore your equipment, software, or data, all associated costs shall be borne by the user.

2. Copyright

The copyrights and other intellectual property rights relating to this website and all materials contained herein, including but not limited to text, graphics, designs, images, and files (collectively, the “Content”), are owned by the Company, the original copyright holders, or other rights holders.

Unauthorized reproduction, redistribution, modification, or other use of any Content without the permission of the relevant rights holder is strictly prohibited.

3. Trademarks

All names, trademarks, trade names, logos, and service marks (collectively, the “Trademarks”) displayed on this website are owned by the Company.

The Company does not grant any license or right to use such Trademarks to any third party. Unauthorized use of any Trademark displayed on this website is strictly prohibited unless expressly permitted by the Company or otherwise clearly authorized under these Terms of Use.

4. Links

This website may provide links to external websites. However, the Company does not operate or manage such external websites and assumes no responsibility for their content.

If you wish to link to this website, we would appreciate it if you could notify us of the URL of the page containing the link.

However, links from websites that contain illegal content or content that defames, disparages, or damages the reputation of the Company, its products, or its services are strictly prohibited.

5. Governing Law and Jurisdiction

The interpretation and application of this website and these Terms of Use shall be governed by the laws of Japan.

Any disputes arising in connection with this website shall be subject to the exclusive jurisdiction of the Kofu District Court as the court of first instance, unless otherwise provided by law.

［Privacy Policy］

Personal Information Protection Policy

Shachi Bus Co., Ltd. (“the Company”), which operates Sosekian, collects and manages personal information from guests in providing various services.

The Company is committed to protecting the personal information entrusted to us and strives to provide our guests with confidence, trust, and peace of mind.

Acquisition of Personal Information

The Company acquires personal information through lawful and fair means and does not obtain such information through deception or other improper methods.

Personal information will be used only to the extent necessary to achieve the following purposes:

1. Administrative work, communication, and execution of the Company’s business operations
2. Providing information regarding accommodations, events, and services
3. Sending New Year’s cards, seasonal greetings, and other correspondence

If personal information is to be used for any purpose not specified above, the Company will obtain the prior consent of the individual concerned.

Security Management

The Company takes necessary and appropriate measures to prevent the leakage, loss, or damage of personal information and to otherwise ensure the secure management of personal information.

Outsourcing

When the Company entrusts all or part of the handling of personal information to a third party, it conducts a thorough review of the third party and provides necessary and appropriate supervision to ensure the safe management of the entrusted personal information.

Provision to Third Parties

The Company will not provide personal information to any third party without the prior consent of the individual concerned, except where required or permitted by applicable laws and regulations, including the Act on the Protection of Personal Information.

Disclosure, Correction, and Other Requests

Upon receiving a request from an individual for the disclosure of their personal information, the Company will promptly respond to such request. However, disclosure will not be provided if the identity of the requester cannot be verified.

If an individual requests the correction, addition, or deletion of their personal information due to inaccuracies, the Company will conduct the necessary investigation and promptly respond to such request. Such requests will be processed only after the identity of the requester has been confirmed.

Changes to This Policy

The Company reserves the right to amend this Privacy Policy at any time.

Unless otherwise specified by the Company, any revisions to this Privacy Policy shall become effective upon publication on this website.